H Contract will, at its discretion, repair or replace without charge to the original purchaser, any product or part thereof which fails as the result of a defect in materials and workmanship during the warranty period. H Contract will review incidences and determine whether a repair or replacement is qualified.
Seating
LIMITED LIFETIME WARRANTY against manufacturing and materials defects on the frame, springs, and decking materials for the useful life of the product, if item is still in its original state without modifications.
FIVE-YEAR WARRANTY against manufacturing and materials defects following the invoice date on foam cores and reclining mechanisms, if item is still in its original state without modifications. Foam to be free from manufacturing defects and against the loss of foam resiliency. Fiber wraps, used to create loft and surface smoothness will, over time, lose some of its initial loft; therefore, some softening and flattening of the foam core and fiber wraps should be expected and will not be considered defective.
Dining Chairs
FIVE-YEAR WARRANTY against manufacturing and materials defects following the invoice date on the frame, foam and decking materials, if item is still in its original state without modifications.
TWO-YEAR WARRANTY against manufacturing and materials defects following the invoice date on casters, if item is still in its original state without modifications.
Accents, Occasional Tables, Entertainment, and Office
ONE-YEAR WARRANTY against manufacturing and materials defects following the invoice date, if item is still in its original state without modifications.
Resident Room Casegoods and Dining Tables
TEN-YEAR WARRANTY against manufacturing and materials defects following the invoice date, if item is still in its original state without modifications.
All H Contract warranties apply under normal use and service. This warranty shall not apply to any products which have been subjected to misuse, accidents, abuse, abnormal usage, negligence, improper maintenance, including but not limited to use of harsh furniture cleaning agents, water and floor cleaning mixtures and any other chemicals affecting the finish or product structure, damage in transportation or when original construction has been altered by someone other than H Contract or repair technician contracted by H Contract.
No unauthorized person, agent, or dealer may give further warranties on behalf of H Contract.
Liability for defective merchandise shall be limited to the replacement or repair of that merchandise, and H Contract shall not be liable for other damages or losses. Repair or replacement is at the discretion of H Contract.
Due to the natural variations on materials over which we have no control, this warranty does not extend to variations in color, grain or texture of wood, leather or upholstery.
Except as stated above, H Contract makes no other expressed or implied warranties to any product, including any warranty of merchantability and fitness for any particular purpose. H Contract shall not be liable for any consequential or incidental damages or lost profits arising from product defects, delivery delays or any other breach by H Contract.
Warranty does not apply to performance of specified fabrics. H Contract will not be responsible for costs associated with repair or replacement of textiles that deteriorate, delaminate or otherwise fail in the field, unless caused by improper cutting, sewing, or application in our factory. Refer to textile cleaning and care methods provided by the textile manufacturer. H Contract does not warrant damage to textiles caused by improper cleaning and care methods.
